It’s almost becoming routine, these outages at Google’s Gmail service. After the reported last weeks’ problems with Google Apps, yesterday a much bigger outage hit Google’s email service, taking down the entire system, or so it seems.
Given that many people even companies rely on Google’s Gmail and GTalk service, several business operations came to a standstill yesterday afternoon. You don’t have to be a company or a large one even but losses due to the outage are very real, especially in productivity. I wonder how the big customers of Google — folks like GE or Sanmina-SC — are dealing with this e-blackout. And don’t forget that googles’ prestige is also affected, since many consider google a technology giant.
If an outage of this magnitude can strike Google, the company with a fearsome infrastructure, I wonder who — if any — can plan for the worst. I guess it’s time to stop picking on Twitter, which was fast becoming synonymous with the word “outage.” In fact, in recent weeks, not only Google’s services but those of Amazon’s S3 and Apple’s MobileMe have gone on the blink, leading us to rethink our assumptions about the reliability of the web as a platform. Clearly a lot of work still needs to be done.
Google, of course, says sorry about the GMail outage. And for some, that’s good enough, but for other it isn’t!
Here is what Todd Jackson, GMail product manager had to say on the company blog.
Many of you had trouble accessing Gmail for a couple of hours this afternoon, and we’re really sorry. The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly.
We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly. We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted.
How is your workday being impacted by Gmail outage? Do you think any less of Google after these outages? Let us know what you think!